Privacy Policy
Effective date: 19 August 2025
Three Brother’s Travel and Tourism (“we”, “us”, or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.3brotravel.com, contact us, or use our travel and tourism services (together, the “Services”).
By using our Services, you agree to the practices described here. If you do not agree, please do not use the Services.
Quick Summary
- We collect personal information you provide (e.g., names, contact details, travel preferences), information gathered automatically (e.g., cookies, device data), and information from partners (e.g., airlines, hotels).
- We use data to deliver and manage bookings, process payments, provide customer support, improve our site, and meet legal obligations.
- We share data with service providers and travel partners as needed to fulfill your bookings or as required by law.
- You may have rights to access, correct, delete, or object to certain processing depending on your location and applicable laws.
- Contact us at info@3brotravel.com for any privacy questions or requests.
1. Scope
This Policy applies to personal information processed by Three Brother’s Travel and Tourism in connection with our Services, including our website at www.3brotravel.com, our communications, and travel booking/visa assistance activities.
2. Information We Collect
Information you provide
- Identity & contact: name, email, phone number, nationality, date of birth, passport details.
- Travel details: destinations, itineraries, dates, companions, preferences (e.g., seating, meals).
- Booking/visa materials: scans/photos you upload (e.g., passport, photos, supporting documents).
- Payment information: billing details (processed via secure payment processors).
- Communications: messages you send via email, forms, or chat.
Information collected automatically
- Device and usage data: IP address, browser type, pages viewed, referring/exit pages, timestamps.
- Cookies and similar technologies to remember preferences and analyze site usage (see Cookies).
Information from third parties
- Travel partners (airlines, hotels, tour operators), payment providers, fraud prevention services.
- Where permitted, public sources or government/consular authorities for visa processing.
3. How We Use Your Information
- Provide, operate, and improve the Services, including processing bookings, tickets, accommodations, tours, and visas.
- Verify identity and documentation required by travel partners or authorities.
- Communicate with you about inquiries, bookings, updates, and customer support.
- Process payments and prevent fraud or misuse.
- Customize content, measure performance, and enhance user experience.
- Comply with applicable laws, regulations, and legal processes.
- With your consent, send marketing communications you can opt out of at any time.
4. Legal Bases for Processing
Where required by law (e.g., in the EEA/UK and similar jurisdictions), we rely on one or more of the following legal bases:
- Contract: to provide the Services you request (e.g., bookings).
- Consent: for certain processing such as marketing or optional cookies.
- Legitimate interests: to improve Services, ensure security, and prevent fraud, balanced against your rights.
- Legal obligation: to meet regulatory, tax, or compliance requirements.
- Vital interests: in rare cases to protect your or others’ safety.
5. How We Share Information
- Service providers: IT hosting, analytics, customer support, payment processing, identity verification.
- Travel partners: airlines, hotels, insurers, tour operators, car rental agencies, and visa/consular authorities as needed to fulfill your requests.
- Legal and compliance: to comply with law, enforce terms, or protect rights, safety, and property.
- Business transfers: in connection with a merger, sale, or reorganization, subject to appropriate safeguards.
- We do not sell your personal information.
6. International Transfers
Because travel involves global partners, your information may be transferred to and processed in countries other than where you reside. We take steps required by applicable laws to protect such transfers (e.g., contractual safeguards).
7. Data Retention
We keep personal information only as long as necessary to provide the Services and for legitimate business or legal purposes (e.g., tax/audit, dispute resolution). Retention periods vary based on the type of data and our obligations.
8. Your Privacy Rights
Depending on your location and applicable laws, you may have rights to:
- Access and obtain a copy of your personal data.
- Request correction or deletion of inaccurate or unnecessary data.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Request data portability (where applicable).
- Lodge a complaint with a supervisory authority.
To exercise rights, contact us at info@3brotravel.com. We may need to verify your identity before acting on a request.
9. Cookies & Tracking
We use cookies and similar technologies to operate the site, remember preferences, and analyze traffic. You can manage cookies via your browser settings. Where required, we will request your consent for non-essential cookies.
10. Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.
11. Children’s Privacy
Our Services are not directed to children under the age required by applicable law to consent to processing. If we learn we have collected personal information from a child without appropriate consent, we will delete it.
12. Third-Party Links
Our website may contain links to third-party sites or services we do not control. This Policy does not apply to those sites. Please review their privacy policies.
13. Changes to This Policy
We may update this Policy from time to time. The “Effective date” above indicates when the latest changes took effect.
14. Contact Us
If you have questions or requests about this Policy, please contact:
- Three Brother’s Travel and Tourism
- Email: info@3brotravel.com
- Website: www.3brotravel.com